We take utmost care to ensure that ordered goods are delivered on time
and safely. Hence we tie up only with the reputed national logistics
partners. If our customers face any hassles with them we would take all
the necessary steps to make a fair choice for us and
our customers delight.
If you want to return you can write to us at email@example.com or
call us on +91-9023728047. You shall be guided on the process to
make your return hassle free. And we shall bare the return charges if the
return falls under our terms and conditions of return.
We try to pick up the returned goods through our logistics partners for
majority of the time. However, in case pick-up cannot be arranged
through us, you can return the item through a third-party courier service
arranged by you, return fees will be borne by us.
Please find below the conditions of returning a product:
Goods once sold and accepted cannot be returned without if the reason
doesn’t fall under below conditions of returns.
In case of damaged and incorrectly goods
Utmost care is taken to ensure the ordered goods are delivered safely
as desired. But under unavoidable circumstances there could be
damages to the products.
If you receive the goods with any major sign of damage or leakage or
if they are incorrectly supplied too, we request you immediately mail
us with the images of damages or leakage on product within 48 hours
of received damaged package to us on firstname.lastname@example.org or
call us on +91-9023728047 for further process and guidance for
resolutions. We will be glad to send the replacement of the fresh
products desired by you right away.
Damages due to misuse of product are not covered under the policy.
They should not be worn, washed/ dry cleaned or ironed. All products must be exactly in their original packing with all the inner packing material.
Under what conditions will my order stand automatically cancelled?
In the event of non-delivery of items due to incomplete/ wrong address
or continuous unavailability of person at the shipping address to receive
the items from courier partner, the order will be cancelled automatically.
The two way courier service and handling charges will be deducted and
the balance shall be refunded.
How can I cancel my order?
If you wish to, you can cancel your order by contacting Prarambh
Store Customer Support at various stages before shipment of the goods
Cancellation prior to shipment initiation
You can cancel order by calling Prarambh Store customer support prior
to the time of order process or shipment. Refunds will be made within 10
business days from the date of cancellation. Due to processes with our
logistics and payment gateway partners.
Cancellation after the Shipment is made
Once the shipment has commenced you cannot cancel your order.
However, you may replace or exchange the product as per our return